This morning I have been on the receiving end of the Great British service industry
The first was excellent
I went into a doctor's surgery at the neighbouring village
Big smiles of welcome
And a bright "hello" was the order of the day
Can I change my doctor and register here?" I asked
"certainly" came the reply "Just fill in this form for me and I will do the rest"
"Lovely " said I...."could I also make an appointment to see the doctor?"
The receptionist smiled broadly again flashing me a genuine smile
"when would you like to come?" she asked
Me, rather hesitantly "Tomorrow?"
"wonderful" she said " pick a time"
After my experience with the great unwashed "bunfight for an appointment" at the nearby town's health centre
I could have kissed her....
COMPARE AND CONTRAST
Recently I took several slides into a nearby town's chemist for printing.
After several weeks I went into the shop to collect them (I did this twice)
Finally I received a phone message stating that they had finally been located in Lancashire
The next day another message stated that they had indeed been found
So today I went in to collect them
Me " I have come to collect my photos I recieved an answer phone message saying you had found them , they had been delivered to the wrong branch, my name is Gray"
Customer service operator: (very loudly) "Oh I know, I spoke to your wife"
Me: "No you didn't, I am not married"
CSO: "was it your partner?" (even louder this time)
Me: No, my partner is 6 foot 1 and called Christopher"
CSO: " OH! i've been on holiday, I haven't been here! .... who did you speak to?"
Me: " there was two different messages from two different women I dont remember who they were...they said they had located the prints and I presumed that they were here"
CSO: rummaging through drawers" They are not here....I think the message meant that we had found them in Oldham not that they were here"
Me signing..... "ring me when they arrive"
CSO: " ok"
Is it me?
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| Iwill leave you with a photo of Jo and Russell enjoying the warm sunshine this morning..hi lameness has inproved ( thank you for asking Mrs Fickle) but Constance has now taken over his limp! |










