Sunset Phonecall



Was it five years ago? 
I think it was. 
Sunset on a summers’ night and a phone call from a stranger.
He was sat in a car, near a beach and it was clear he had been crying.
I could tell he was young, perhaps thirty.
He had a clear English accent almost devoid of local lilt or twang.
He told me he was a teacher but refused to give me his name.

I worked so hard on that phone call. 
I kept him engaged and I listened. 
And he talked so sadly about how he felt and how much he wanted to die.
His class had scored poor marks in their A levels and he felt a failure.
He had felt a failure all of his life.

For an hour he talked and he even laughed when I asked him to share with me what music he had listened to in the car. 
He didn’t know that I was sensing I was losing him and that I was playing every trick in the book to keep him talking.
I heard him open the blister pack of tablets and he admitted he was piling them on the passenger seat

My colleague mouthed are you ok from her booth and I shook my head. She came over to listen on the spare headset and jotted down ideas to help.
They helped, the man talked a little more.

We talked about the nice things in his life, his friends, his family but he grew sad when the sunset finished and he told me it was almost dark.
I asked if we could call him at another time , to support him, to listen, but he refused politely

I listened as he took a few of the pills.
And he cried a bit more 
Before gently ending the call with a click.

My colleague blocked all further calls and brought me a coffee and a hankie and 
I ate some chocolate digestives and I cried a little

Cried in frustration and for the futility and waste of it all.

I will always remember that call

86 comments:

  1. I resigned from Samaritans last year

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  2. Oh, John, this made me cry. For him, for you, for all those who feel there is nothing left for them. Big hugs. xx

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    1. Cry for him. Cry for the education system which blames....cry for the lack of support for mental illness.

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    2. Sadly no matter where we are in the world, this is a very true statement.
      We need to accept mental illness and help those who suffer from it. We need to stop using testing grades as blackmail for giving or taking away funding to districts. We need to let teachers teach.
      So sorry he suffered so. You did all you could.
      XO

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  3. I too felt hopeless when I lost my husband. But how do you offer hope to those who have none....get them thru the next day, week and see how they can get on..? It almost always gets better.

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    1. Sometimes you can’t Linda
      Sometimes you can’t x

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  4. Touching, moving, - my post today was about efforts to speak up and point out weaknesses in the system that fail people, we can be agents of change, if we point out the elephant in the room. Thank you for being there for so many people, you are needed, we need to clone you, the world needs a million more who do the things you do.

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    1. I read it David
      And yes we all need to be bold

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  5. This story brought tears to my eyes. I think that all of us, every person reading this, can identify with the black place that this poor man found himself in. Most of us have worked through and fought our way back. This little snippet is a reminder that kindness matters, that not everyone can find their way out of the darkness on their own.

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    1. When people have a cancer it is often said they died after a long battle with the illness.
      The same can be said of suicide .
      The person has just lost that battle with depression

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  6. It brought me to tears. I am sure you are taught that you can't save everyone, at least you were there for him at the end but the pain, for him and for you.

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    1. Yes, the training and support is second to none Peter...but there are always calls that will stick in your psychi
      When I mentoured new volunteers I would always warn them of this

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  7. That dark place is so very hard to come back from. You have to find a good reason to do so.
    Life can be so very hard to find a light in sometimes.

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  8. A modern tragedy. Did you ever find out who he was or if his death pills worked? If he was successful I pity his family. They surely did not deserve that.

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    1. There is no win for anyone
      But I think we need to be careful with language here.
      There is still a lot of anger and blame when a suicide happens

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  9. What words can there be?
    I am so sorry and no, you will never forget.

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  10. Oh, John. I've often wondered how Samaritans cope with all the heartache they hear. I know I wouldn't have the resilience.

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    1. The support is excellent and the debrief after every shift , is in depth and professional

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  11. it's as important to be there for someone who dies as much as it is to help someone stay alive.

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  12. The fact that he called leaves me with the thought that he did not die that night.

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  13. How horrible for you John. I am choosing to think that he didn’t die that night . X

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  14. This made me cry John. How terribly sad. xx

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    1. Yes, I would love to know if he made it

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  15. You are one of my most-admired people, John. Your ability to provide comfort to others is wonderful; some probable outcomes notwithstanding. Heroes are people of action, they DO rather than sit by, they have empathy rather than apathy.

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  16. OMG.
    This was way too real. I'm glad he had you to talk to.

    XOXO

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  17. We should all know about this call, the sad person who needed a voice, slim contact with another. And of course you, for your care and need to help him, you may not of stopped him, but you were a voice he connected with.

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    1. And the training tell you this , but it’s a difficult thing to fully appreciate

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  18. Whatever the outcome for that poor man that night, for that hour you gave him a voice, a listening ear, some comfort from an empathetic person, and even some laughter. You're an amazing man, John xx

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    1. There are thousands of volunteers in Samaritans , thousands

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  19. But you were there to listen when he needed it. You can't be sure of the outcome.

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  20. I don't know if it's true but I heard that young men are more at risk of suicide.A few years ago a lady dog walker told me that recently herself,her husband and 2 small children were walking in the countryside one rainy Easter morning where I go and were shaken to find a young man had hung himself there x

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    1. OMG! An encounter to haunt one all one's remaining days - and EVERY day.

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    2. They are and. Middle aged single men even more .
      Rural , more isolated men are also more at risk

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    3. The lady said she had to distract their small children whilst her Doctor husband waited for the Police to arrive-the poor lady was worried for her children and them having nightmares x

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  21. Devastating, and bleakly destined to be part of your consciousness for evermore. Many of us wouldn't be able to cope in handling it - but no matter what did happen, you managed it.

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    1. It was time to go too, the hoax callers and those that just really need sams zapped my reserve and my patience

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    2. It was right that when I was part of a group who volunteered to become Samaritans [mid-1990s] I'd be the only one among us who was kindly but firmly rejected - 'at least for now' he said. I was then struggling with my own financial difficulties and, it was suggested, I wouldn't be in a good position to assist others with their own problems. It hurt me at the time to be refused but the more I hear of what the Sams have to put up with I'm more and more convinced that I shouldn't enter that world ill-equipped, both then and now. If I had I'd have been frequently on the phone to them myself, and disguising my voice.

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  22. There is only so much you can take, as it drains you away..but you gave what you could, and well done for that.

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    1. The worst thing that Samaritan volunteers can do, it to stay too long in the role.

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    2. It's the same in any caring and giving situation..the best analogy is, You can't pour from an empty cup...stop and refill

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  23. I can understand completely why you felt you had to leave the Samaritans last year. You must have felt totally drained. BUT and yes it's a huge BUT ... think of all the good you did while you were there, that must have more than outnumbered the few non-successes that you felt you had.

    Even this episode ... where you are concluding that the man took his own life ... you were there for him, giving him comfort, understanding and companionship in what might have been his final hours on this earth. It's more than many people get and he was lucky that you were there to answer his call for companionship, and a chance to sort out the things that were rattling around in his head that he had no one else to confide in about.

    I've been on the end of a telephone line talking someone out of killing themselves with pills and I know the fear, the rushing adrenalin and the almost frantic need to get the right words to come from your mouth when your brain is in overdrive scrabbling for them as you feel a hang-up is coming.

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    1. I was reminded of the call yesterday after talking to an old friend and former Sam colleague . I needed to finish last year given the work I now do.
      As you know the worst thing about taking a call like this is the fact you never know what the outcome will be

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    2. In that way I was lucky in that it was a relative, and he took my help and called himself an ambulance from the phone box he had called me from. The best words I heard that night were from the ambulance man saying 'don't worry love, we've got him now'. But my adrenaline was pumping so much I went 48 hours without sleep.

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    3. Wherever possible sams are trained to get the caller to call an ambulance if needed

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  24. I have a male relative who went missing unexpectedly- his parents made a desperate search for him and informed the police.He was found in time at a motel but was very poorly for a while.Today he is alive and well and happy-(I think it was due to a failed relationship)x

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  25. This world is so hard. Thank you for all you do.❤️

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    1. The world is hard...I’ve had my low times too

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  26. My brother in law committed suicide leaving a wife and young family behind. My husband and I spent a long time wishing we could have helped or even realized how depressed he was.Thirty years later it still hurts.

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    1. I’m so sorry. The fall out of suicide is just immense
      The guilt of the living is often infectious

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  27. Barbara Anne4:29 pm

    How very sad that some people reach such a dark time in their lives. It's good that young teacher found you to talk to. You shone a light in the dark places and helped him remember good things and to laugh. I hope he grasped the virtual hand you held out to him and hung on for dear life. I hope he continues to help kids reach their potentials.
    Thanks for being there, John, and for all the ways you continue to help others, near and far.

    Hugs!

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    1. There was a sams initiative a year or two ago and that went something like ‘ a kind word’
      It asked fir us all to say something kind to someone who looked in trouble and was championed by a woman who when out with her dog saw a lonely man and asked if he was alright. Her question saved that mans life

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  28. I really needed to cry today. Thanks darling x

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  29. My son is a depression survivor, he came so very very close..... the gp had to call us to collect him as he threatened to walk into the busy traffic. That occasion was his second. The first was a few years before and a lady passenger on his bus journey alerted a priest (it was a cathedral city) who rushed to the bridge and spoke to him. I cannot describe the pain of this knowledge and the relief that he was listened to both times. His life is better, he is better but I will never forget.
    John, he works in the vulnerable adult/mental health care service and it was the constant negative 'one to one' that broke him the second time. Now he works in the office of the same place and they respect his improvement of the workplace.
    Thanks for listening x

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    1. And I guess you feel that you are living on tenterhooks ....
      So hard to watch a loved one in so much pain x

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    2. Yes, we did for a while. His girlfriend stuck by him (she truly adores him) and they have bought a flat. My inner tension has finally gone after 12 years of worrying about him. He'll be on meds for years but he's ok and that's all I ever wanted. I still have some kind of PTSD emotions about it occasionally and am on meds too. Depression is a family trait from my dad's side.

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  30. Sams voluteering AND hospice nursing would be just too much, together. Doing them both separately takes a very strong person.

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    1. I know my limitations charlotte and with my divorce something had to give

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  31. Unlike for example Australia and Ireland where they have gender-sensitive health policy (both male & female) and initiatives to support their delivery,the UK has no such policy. Initiatives such as MHFA and ASIST are not gendered. In work with men there is an unfortunate tendency to 'blame men' with resultant narratives around 'toxic masculinity' which the media and culture perpetuates. We call this a deficit approach to work with men on health concerns. A better way is not to perceive men as a problem, but rather to put in place initiaives - as in the countries nentioned - specifically designed to help men. When I worked in Australia men's health was at least a recognised part of the health discourse. Here it's fettered by 'politick' but men continue to represent the burden of suicide as well as be disproportionately represented in other figures as well. The tradgedy you mention John is representative of the darkness of the mass society we live in. That poor young man should never have been in that situation. Samaritans are brilliant, but there is so much more that could be done...

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    1. You speak a great deal of sense here.
      So many male callers to sams have fallen at hurdles where support at work wasn’t available

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  32. Oh yes. I have been/am haunted by a few calls myself - despite excellent support/debriefing.

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  33. I have the greatest admiration for anybody who volunteers as a Samaritan. Having worked in a field helping others with many heartbreaking problems over several years it broke me in the end. Without going into personal details when you reach that point your whole brain and thought process is completely different. You really do genuinely believe that the people who you would leave behind would be better off without you. I got the help I needed, but sadly we have lost men on both sides of the family to suicide. Arilx

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    1. Often perspective and indeed the ability to make a balanced decision are lost

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  34. Oh, what a sad memory to carry with you. I can only imagine the strength of character it takes to volunteer for Samaritans. I'm also glad you recognized when your turn was over for that work. It sounds like an incredibly well-run organization, from your comments about the training etc.

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    1. They have very few “ paid” staff compared to most charities most of the even high up members of the organisation are volunteers

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  35. This story reminds us just how fragile we all are. The events of life (small and large) do have their impact. A heartbreaking story and then left wondering how this young man went forward. Remembering him like you have is a tribute as well as a good reminder to us all to be kind and supportive, and lend a hand when we can. It just might make a difference...

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    1. Research has shown kind words go a long way

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  36. Maybe you helped him to get it all off his chest and to relieve his last painful hours.

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  37. Last summer my 26 year old charming, funny, handsome and endearing nephew hung himself. Our family is shattered. At times I am so angry with him for leaving his 2 small boys and family that I forget for a moment how much pain and sadness he must have been in. If only he had been able to reach out to someone would it have changed everything?

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    1. Sometimes it’s the last act in a long long battle x

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  38. As I moved around with work, I volunteered at 3 different Sams branches. At each one there was a 'talk with me while...' incident (one mine), the outcomes later known through newspaper reports. The Sams involved all resigned fairly soon afterwards.

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    1. Mine was after we took national calls instead of local

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  39. I admire people who are Samaritans, I couldn't do it as I want to fix everything! My daughter and her father both suffer depression I get very tense when I see her eyes glaze over and know she is in a bad place. She is much better than she used to be ... her marvelous GP gave her some coping "tasks" which saw her achieve small goals to not feel such a failure by and large it has worked but I still worry for her mental health.

    Jo in Auckland

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    1. My advice to my mentees was centred around reality
      Listen , support and remember that you don’t know it all .......

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    2. That's very good advice for life in general...

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  40. John, what a sad story. I just found out a few hours ago that one of my former students has died from an overdose of xanax. Such a bright young man, such a waste. I am not sure if it was an intentional overdose or accidental. Life is sure bittersweet.

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  41. How awful for both that young man and yourself. You did all you could and he could not face another day. So sad. I have been where he was and can understand, I have also lost family to suicide. Depression is such a solitary burden.

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  42. This comment has been removed by the author.

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  43. I'm so sorry. Thank you for being there.

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  44. How awful for you; and of course for him.

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  45. Terribly sad. It is a blessing that you were there to offer him the voice of kindness, no matter the outcome.

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