Sunday, 25 January 2015

Bad Service


We went to collect our wedding rings yesterday afternoon.
Picking them out was a delightful experience thanks primarily to the sterling efforts of the saleswoman who, quite rightly made a big fuss of us.
Expecting a similar experience, we stood in front of a tired looking frump at the counter, who emptied the plastic bagged rings with a plop .
It didn't bode well.
The woman then launched into a rather depressing and monotone list of dos and donts before suggesting that my ring was not perhaps the best choice for a nurse to pick given the amount hand gel I may use . She also criticized the fact that we chose less robust rings ( we both hate chunky rings ) Which was the icing on the cake.
She made the whole thing feel rather lacklustre and I immediately wondered if her sales pitch would have been any different if a straight couple was standing before her.

I took a step back, knowing fully what was about to happen and let Chris give her both barrels.Which he did with all the killer instinct of a shark eating a tuna
Now Chris seldom looses his cool. But bad service is something that will get both of his Roger Moore eyebrows lifting at the same time.
In a cool voice he smartly told the woman that her attitude stank , and all she had done was to take the shine out of a potentially joyful experience.
The woman then made another mistake
She started to argue back
I tried to give her a look of " you silly bitch, say nothing more"- you don't know who you are dealing with
But it was too late
The  full , just fury of an articulate PhD was unleashed in its entirety
Heads turned, and the shop went incredibly quiet as the woman silently wrapped the rings up with a big bow.
" It was a pleasure to meet you" she said finally handing me the rings in a desperate ploy to regain some control of the situation.
I let Chris have the last word
" well it wasn't a pleasure meeting you"  he replied loudly before we swished out of the shop......

Hey ho



110 comments:

  1. I liked your description of Chris. I also wonder if she'll go home and contemplate where she went wrong? Or will she just write it off as a couple of grumpy customers who wouldn't yield to her supposed superior knowledge? Damn, I wish you had to go back for something else now just to get a sequel.

    Rory

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    1. Chris did return to the shop a few minutes later and had a robust discussion with the manager.......

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  2. One so rarely hears the word swished now. I am so pleased Chris swished. There was a lot of swishing around when I was younger. Bah on the salesperson for spoiling what should have been a terrific moment.

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  3. I am moody. Can I play the tired looking frump who plops your plastic bagged rings on the counter at the forthcoming 'Going Gently' TV drama?

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    1. Ok but prepare yourself to be battered

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  4. I had a very snotty sails assistant telling me in a jewellery shop we have used for years that " I'd be better off going to Joe Bloggs high street " and " Did I know anything about diamonds ? " When I was looking for a tiny diamond necklace for my daughter's 18th birthday present.

    I told the story to a friend who just happened to work at the jewellery shop & later received a sort of apology from a girl who didn't think she was the one who'd said this but sorry just incase she was !!! I think she was the shop owner's up herself daughter. I've never shopped there again & bought my daughter's 21st birthday present in another jewelers.

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    1. I think the director of the shop's company will be receiving a long email too by all accounts

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    2. Perhaps he should include in it a few comments about the pleasant service you received from the girl who sold you the rings in the first place ? It seems that mostly we don't bother to tell employers about good service from their workers, just about the bad stuff. Positive reinforcement in the workplace might have more salespeople thinking about how they approach customers to make the shopping experience one that they would be happy to repeat on another occasion.

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  5. How vile and unnecessary, I'm so glad Chris gave her a dressing down, you are right it should have been a jofyul time, bad service makes me turn into Hyacinth Bucket for some reason x

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    1. A prize for the best blogging name still goes to you mcginty

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  6. oh to have been a fly on the wall to see c hris' oscar-worthy performance!

    what a bitch - she ruined your day! and who cares what her opinion is; you weren't looking for her approval anyway!

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    1. It would have put john hurt to shame

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  7. So happy for you both.....
    Miss grump will only add to the great stories later... :)

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  8. Go Chris!
    Cheers Peter

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  9. Good for Chris.... these bloody people make me puke. It costs nothing to be polite and pleasant.

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  10. Hope she didn't spoil the experience John (and Chris). I can't stand rud people, in shops or anywhere else, but am usually far too mousy to say so. Luckily my friend W is more of a Chris and will stand no nonsense.

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    1. I probably would not have picked up on things pat..I'm fairy obtuse when it comes to shopping experiences

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    2. Hahahaha Good one GG

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  11. You should start a "Rent-A-Chris" business. So glad to read that he returned and spoke to the manager. I don't like letting things pass, but will only speak up if I know I can maintain that "cool voice." It's not easy.

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    1. Chris' cool voice could cut through a stale cake

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  12. Bitch indeed! No need for such rudeness, and anti-Gay shit, does she not like being employed???

    Reminds me of when I worked at a large hospital in Nottingham, it had a Hairdressing salon. I went in my lunch break to have it cut and styled for a special 'do' that evening. It looked ok but, when I got back, the Sister said, "It's a right mess at the back, go back and get him to do it properly!". I did and got nothing but, "We are so busy, what do you think I am, Superman?". For the very first time, I came back with, "But I PAID for Superman!". I was ushered into a chair and got the best cut I've ever had! Needless to say, I NEVER went back and told everyone!

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  13. For ages now I've been imagining Chris wearing a smoking jacket at home. Now I have him doing the messages in an opera cloak....

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    1. How so near the truth you are wanda

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  14. Oh dear - sounds like it was a 'handbags at dawn' moment.

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  15. I can't stand bad service and would definately have responded like Chris on this occasion. I've had a variety of jobs but my main employ was as a manageress with John Lewis in one of their department stores. Rising through the ranks from a lowly start as a trainee we were always taught that the customer is always right!!! And at all times whatever happens you are polite and efficient in your dealings with
    them. This was a while ago and I think standards have slipped everywhere somewhat but I for one always expect to at least be treated in a courteous manner.

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  16. Hmm. Sounds like she doesn't approve of gay marriage. At least she wasn't laughing. Was it Ratner's?

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  17. Is it just me or does anyone else feel embarrassed for her? I'd want to go back and give her a consoling cuddle, the poor, dear, shit--brained,
    fart-faced, c*nting bitch.

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    1. darling, I didn't think you knew any of those words! :-0

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  18. Crikey...wish I could 'do a Chris' on occasion....and would love to know what the 2nd visit with the manager was like.....I have enough 'robust and challenging' conversations in my worklife so being able to employ Chris on my behalf would be great....forget the rudeness and focus on the loveliness of having wedding bands ticked off the list.x

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    1. I refused to watch the manager meeting
      It would have been too painful

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    2. "Robust and challenging" ! Hee Hee. not a Social Worker by any chance libby?!
      Glad Chris went back to see the manager.

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  19. Few things annoy me more than poor service. And I think I would have done the same as Chris. That said I've never bothered with a wedding ring, always worried it would get caught on a piece of wood and rip my finger off!

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  20. "If you can't be kind, be quiet" should be her motto. I guess she found to what end a snarky attitude got her! Sorry for a bad experience to such a lovely occasion.

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  21. As we would say in Scotland- she had the personality of a plank o' wid.

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  22. I love it. Can we include the scene in the film? I'll even double up and play the shop assistant.xx Love it.x

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  23. You were dealing with major disapproval. Send the email. She will either change her perspective and learn a lesson, or she'll quit her job and take her bias some where else.

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    1. Lol...an email has been send I hear!

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  24. Your first mistake was dealing with her! Should have asked to speak to the owner or manager or gone back...or not bought them from her at all...I have worked in shops for YEARS and cannot imagine being so rude to a customer! Good for Chris in his retorts...
    Have made a lot of good friends of customers who came into our sho, gay and straight, and greeted many with hugs when they came in, whether they bought something or not. Find another shop...and tell the owner of that one exactly WHY you won't be back!

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    1. We had already bought the rings weeks ago...we were only picking them up!
      And yes.......chris did return to the shop
      And the manager was seen ( at length)
      Hey ho

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  25. Well that was an unpleasant lesson for her and I hope she keeps it in mind when she approaches the next customer. I'm so sorry this potentially happy moment for the two of you was ruined.

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  26. Hang onto the memory of the lovely saleslady and look forward to wearing your carefully chosen rings.

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  27. Bravo! Well done.

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  28. My first thought was who did the business in her cornflakes that morning.
    So very sad that she was so miserable and self righteous.
    Onward with your lovely rings.
    XO
    WWW

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  29. Oh well done Chris! I did have a jewellery assistant questioning us on why my partner was buying me an eternity ring when I don't even have a wedding or engagement ring. After over 30 years living together I reckon I've earned the eternity ring.

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  30. Unless she is a relative of the owner, I have a feeling you might not see that ignorant lady in that shop again. There are consequences for bad manners.

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    1. Here in Aus you wouldn't be able to fire her unless she did it three times and received three warning letters first !!!!

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  31. Good for Chris! I used to be very weak when it came to confrontations. As I've gotten older I can give as good as I get! If the hag doesn't like the job then she shouldn't be serving the public. No excuse for this type behavior. Move on, you can't fix stupid.

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  32. What a bitch! Surely when you do that job you know you're going to be dealing with people preparing for one of the most important days of their lives and should be suitably joyful and pleasant. I have a picture of Chris deploying the disdain of Maggie Smith along with his devastating erudition. 'Release the Kraken!'

    I so hope the rest of your preparations are much more pleasant. xx

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  33. Good for Chris - can i please borrow him next time I have bad service? And do you need lessons to swish - I'm afraid I'm more like Miranda and would probably trip up as I left. My Mum had bad service at Next recently. She wanted to buy a dressing gown and they wouldn't let her try it on cause it was tied up with a ribbon. She had to bring it home and on getting home found the security tag was still on. I told her to complain on Facebook (she hates complaining) and she not only got an apology but also a £35 voucher. She's learning that a complaint may be worthwhile. What's it got to do with the saleswoman if you've chosen an appropriate ring - it's your wedding and your choice - Grrrrrrrrr.

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  34. I think I would have walked out and started over somewhere else. Would have loved to see Chris's performance, though.

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  35. I wonder how that woman reported the incident to her nearest and dearest? That's assuming of course that she doesn't live in a cold singleton flat with a goldfish called Eros. I can't abide rude or offhand customer service.

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    1. Eros? Where did THAT come from?

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    2. That made me laugh

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  36. Well done Chris, I am afraid that I would have reduced her to tears, I have a very nasty tongue when angry, ice cold and razor sharp.

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    1. You and chris could be twins!

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  37. So sorry to hear this. I do hope that her bad attitude can be forgotten and doesn't affect how you now feel about your choice of rings. Chris sounds awesome when he's in full flow - I'd love to have been a fly on the wall!

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    1. Eileen....I think she was just on automatic and had no real inventive to be extra nice cos it was only a pick and not a sale

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  38. A fantastic bit of writing. If it had been a bit of theatre I would be standing and applauding (the writing and Chris). xx

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  39. I live just outside Chester so know the jewellery shops well, so come on John, give me a clue to which jewellers employ such a useless piece of whatever! Just so that I can avoid the place like the plague!

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    1. I won't say suffice to remember that Emma who originally served us was a real delight

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  40. Good for you both. Here in the states, some couples are experiencing bad service and negativity because of the whole gay marriage controversy. They just need to get used to it. It blows my mind that a store, in the business to make money, would treat a whole new group
    of custom of potential customers like this. Sigh.

    2nd Man would react much like your Dr. Chris.

    Congrats by the way, so excited to watch your wedding events unfold. We are waiting for the Supreme Court to make its decision in July that, hopefully, will legalize it across the entire United States. Probably this time next year, we'll be in the same place as you are now!

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  41. When my husband's colleague received bad service on the phone recently, she very calmly asked to speak to a grown up!

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  42. Good for Chris! Our shopping experience for wedding rings was just awful, and I got very loud as well. I think my raised eyebrows may have touched my hairline. The awful shop owner who knew that she was wrong finally backed down and wanted to soothe us over by offering us some chocolates. Out loud we said a polite "No thank you." but inside it was a "Hell no!"

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  43. I am fairly terrible about confrontation; my voice goes wobbly and I am apt to cry, so I admire those who can keep their cool. But once, just once, I took on a manager for treating her clerk like crap. I asked to see her privately, told her that she had been mean and rude to her assistant, and walked out, smiling at her assistant on my way. I was so pleased that I hadn't collapsed into a snivelling heap. Chris sounds like a force to be reckoned with!

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  44. What a cow, good for Chris!
    Twiggy

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  45. Chris, I know one of the reasons John loves you. You are his knight in shining armor.

    I'm so sad/mad this happened.

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  46. I will never understand bad customer service. If you hate the general public, don't do the job, but if you have to, just friggin' fake it.
    Perhaps it is time for her to move on. And if her stinky attitude was because you are two men getting hitched, clutch the pearls and suck it up sister, the world has gone forward without ya.

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  47. If she sounded like a twat, and acted like a twat... she's a twat, and deserved everything Chris gave her. I must say, you shattered his Roger Moore image a bit with your reference to swishing. I'd always pictured him in a suit, flaying students and idiots (essentially the same thing) with an ice cold tongue but now I see him as more of the Errol Flynn/Tyrone Power sword-bearing type, with only that lone eyebrow to remind me of the Roger Moore days.

    I guess this now makes him a swishbuckler.

    Taking the joy out of anyone's day is a crime which deserves two Chris barrels... but now you have all these funny/supportive/clever comments to think of. Should brighten your memories a bit. =)

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  48. Well if anyone at all had any doubts as to your compatibility as a couple, this incident would send them scuttling! I absolutely love that you just KNEW Chris was going to launch in, and stepped back. Being so in tuned with one another is part of what is magic about being a couple, dontcha think? Silly cow though.

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  49. Can I just quickly share a not entirely funny story - I own a craft shop and I am quite opinionated, alas, and sometimes I give my opinions to customers. Free, of course. One of my opinions is that Dylon dye is not anywhere near as good as iDye.
    Anyway, I was helping a lovely gentleman choose the right product - after giving him $2 for his parking and we get on so well, and it is not the first time he had shopped with us, and he said, "I'm so pleased you bought this shop, you are so much nicer than the old owner" Hmm, they were really nice people and I have to defend their honour thinks I, "Oh? What makes you say that?" I inquire gently, "My wife tells me the last owner was really rude! She told my wife that Dylon was crap compared to idye" Oh my, I had to confess that it was me as the previous owners didn't sell iDye and would NEVER have used such language!! I apologised profusely to him and begged that he pass my apologies onto his wife for my terrible language. He thought it was very funny actually, I suspect it came down to two alpha, opinionated females stepping unintentionally on one another's toes!

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  50. Oh well done Chris.........What a horrible woman!

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  51. I used to work at a hospital, and the nurses were not allowed to wear rings,

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    1. Only a plain wedding band here Susie x

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  52. welll... As they say out here in the West - "fuck that shit"... :/

    But Im sure Chris used much more appropriate verse...

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  53. I am so sorry that she tarnished the shine. Or tried to. And very glad that Chris lacerated her. I hope her manager does as well.

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  55. Nobody wants an editorial to go with their purchase. Good on you both for letting her have it.

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  56. It's too bad you couldn't have taken your biz elsewhere - who needs that condescending crap.

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  57. Well done Chris! I hope it didn't spoil the rest of your day!

    I also read your last post. Congrats on your blog milestone! It's here when I always say I knew you when you had less than 50 followers. And by the way, TODD has more than 800 friends on facebook. Isn't that crazy?

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    1. Kim..I remember those days too....mad mad mad x

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  58. What's not to love about Chris? Wish he'd been shopping with us today when we ran afoul of a similar situation.

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  59. Too bloody right too!! Well done that man with the magnificent mo. There is nothing more galling than someone raining on your parade... so to speak!. I hate bad service, in my job I have to be nice no matter what (I am nice though anyway) and I wouldn't dream of making someone feel inferior, ill at ease, stupid or any of the other things she was trying, so unsucessfully to do! Picking out your rings is exciting.... picking them up is ooooh skin tingling ...am very excited for you both!

    Jo in Auckland, NZ

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  60. Give him indoors a hug from me.

    I don't wear my "good" wedding ring to work. We're only permitted to wear smooth rings. Some days I don't even remember to wear it.

    My logic is marriage is my heart and my head.

    Him indoors wants a ring on at all times (but used to have to take his off at work as well for safety reason).

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  61. At least you had the good experience of the saleslady. That shop would probably be out of business otherwise.
    Enjoy your week.

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  62. Loved your running commentary of Chris' antics. "I tried to give her a look of ....", "But it was too late"

    She might be giving you right advice about the kind of rings and all. But after someone has made their decision, and gone through with it, she should have kept quiet on the issue.

    It is perfectly fine to judge others. That saleswoman might be homophobic, and that is all right by me. What is NOT fine is that she cannot let her opinions affect her job. Or, she should find another job. Opinion is the new religion.

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  63. I wonder if she received her walking papers at the end of the day?

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    1. I doubt it..apparantly the manager told chris she was " exceedingly upset"

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  64. I would loved to have seen that!! Bad customer service is always a no-no, and when they dare to argue back.... Good for Chris!

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  65. I wish you'd made a video!

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  66. Well Done Chris!!

    And you must learn to 'swish' out with your man in future exchanges of this kind ... never EVER scuttle, when you know you are in the right.

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  67. Oh dear.

    But the picture in my head is a glorious one!

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  68. How I would have loved to have been a fly on the wall.... Go Chris :-)

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  69. She would have got my Roger Moore eyebrows up as well - can't abide bad service. Well done Chris.

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  70. You go Chris. I would have scuttled too, John. I never think of a good response until at least 12 hours later.

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  71. I usually don't go shopping, but I'd consider it if I could go with Chris.

    Love,
    Janie

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  72. John, didn't you have your cell phone?? You could've recorded the incident for posterity! I would've loved to see both of Chris's eyebrows hoisted...

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  73. John,

    Way to go Chris!!!! Kick A $$ and take names. You're a customer.......you should have been treated with total respect.

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  74. I love it! Wish I'd been there to witness the full force of Chris's rage.

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  77. Well done Chris, I hate bad service, some shop assistants think we are there for them and owe them something

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