Wednesday, 20 October 2021

The Last Duel ….almost




 I often write about nice things but don’t let that fool you.
I’m not always a nice person .
I’ve had a mixed day all told. 
Dog walk.
Flu jab
A Meeting about the Church
All positive affairs to be sure
Then my arranged meet with a friend for a supportive chat was cancelled and so on the spur of the moment I booked a ticket to see The Last Duel ( the film raved about by Rachel on her blog) 
It’s a 52 Mile round trip to the cinema and I arrived in good time, buying a coffee for myself and I seated myself into my allotted seat in the dark cinema to wait.
We waited, and waited and waited and eventually the manager came out to say the film was “ rebooting ” and that it wouldn’t be long 
Over half an hour later we were still waiting and in one of his brief visits the manager told us the cinema had experienced several similar problems since they had reopened. 
Finally he told us that the film was cancelled and he was sorry and after handing out complementary tickets without a murmur the meagre audience got up to leave . He reminded everyone that the film was showing later again tonight and tomorrow.
Now that really pissed me off.
I wasn’t rude or loud or obnoxious but I was  quietly assertive and pointed.
I acknowledged that he wasn’t to blame personally but I told him that I thought the problem was not acceptable , especially as he had already acknowledged that similar issues had already been flagged up.
I also reminded him that we live in a rural county where people travel long distances just to see a movie and that any existing and recurrent problems should have be ironed out before the film was open for booking
 
I turned into one of those complainers I always hate to deal with myself.
A reasonable one that won’t lie down 
I’m like a dog with a bone

Anyhow I got my money back too. 

Was I unreasonable ? Don’t answer that one
I am what I am and I’m not asking for a lecture 
Like I said, I’m not always Julie Andrews



80 comments:

  1. You sound very mild to me. After traveling all the way you did and waiting patiently forever...his ears would be burning. I my blood pressure would reach a peak.
    I consider myself a peaceful person.

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  2. None of us is always Julie Andrews - I suspect not even Julie herself! No, you were not unreasonable. They shouldn't have opened knowing there was a problem. That's a few hours of your life you're not getting back! xx

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    1. The older I get the more bolshy I get

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  3. Hell to the yes. I almost never blog about any of my greatest frustrations, angers, resentments. I tell the truth, but not all of it, that's for sure. Still I never think you've said too much or too little or that you're always sweet or anything else. I admire your willingness to share your hard times as well as your easy ones. -Kate

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    Replies
    1. I hate the persona I feel I cultivate sometimes

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    2. Stubblejumpers Cafe3:21 am

      I doubt you are bitchy when there isn't a damn good reason to be. -Kate

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  4. Barbara Anne7:09 pm

    Seems to me that was a reasonable response to an experience that should/could have been avoided had the management gotten in a tech person when it first happened.
    Methinks anyone who is always Julie Andrews (except herself, of course) is probably nuts.

    Hugs!

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  5. That was unfortunate. I think it unacceptable that they opened the cinema until the problem was 100% fixed. I would have been annoyed at the way it was handled.

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    1. Yes I was annoyed after he admitted there had been other such problems which later he played down

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  6. Yorkshire Liz7:11 pm

    You did absolutely the right thing.This has happened to me three times, all NTlive screenings, and what annoys me the most is cinema management just leaves you sitting there like dummies for ages, not communicating, not explaining. And a free ticket is not good enough....what, so you can waste time and petrol and have it happen again? This is all about technolong failing and having everything transmitted from a central point, usually London. Not good enough. So complain when you need to! Good one. Do not apologise for being failed.

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    1. I think it’s the waste of time and petrol that irked me. City cinemas are different as the travel time is often shorter ( generally)

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  7. suzanne dorries7:12 pm

    Totally think it was appropriate. My goodness what a disappointment.

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    1. I was fucked off especially after Rachel’s glowing review

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  8. A twenty-six mile drive is further than I drive to work everyday one way and I find that unacceptable. There are very few movies I would drive that for. My nearest cinema is 5 minutes away :). I would want my money back. Gas is not cheap!

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    1. I drive 57 miles a day to work and back

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    2. Well I believe living where you want to live is more important than picking a place near where you work. You never know where that will be.

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  9. This comment has been removed by the author.

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  10. Replies
    1. I'm sorry. First time commenting on any blog and I messed it up. I meant to say that I have seen the movie and didn't love it. It is a long movie and a bit slow in parts. I would not see it again.

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  11. You probably said what most people there felt John - but you were the only one there brave enough to speak out. Well done.

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  12. countrygal7:52 pm

    Personally I sing 'supercalifragilisticexpialidous' every morning then I wake up and say 'thank God Dick van Dyke didn't chime in'.

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  13. i think everyone should have received a refund along with a free pass.

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    1. I saw one other couple getting a refund after I demanded one

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    2. Jaz is right...you all paid to see a film that wasn't showing! What a con!

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    3. We all got a complementary ticket too but I felt that wasn’t enough

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  14. John, I can only speak for myself when I say that you have never occurred like Julie Andrews. OMG. It's your everythingness that makes you you.
    As for doing what you did, GO YOU. It really isn't ok and more people need to politely but firmly complain!

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  15. When peoples behaviour effects others negatively some seem to think we should excuse them with no question-I am a mouse but occasionally will speak out-once to a pc who soon after phoned with an apology x

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    1. I don’t agree in temper tantrums when complaining
      But I won’t be out off by “ shit happens” excuses

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  16. Well done. Even Miss Andrew's has a dark side. Those Von Trapp kids are enough to tip anyone over the edge. I climb on my soap box regularly these days.

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    1. Do a deer a female fucking deer

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    2. That should be "doe" a female deer! And you shouldn't be doing the doe ... People frown at that kind of stuff! LOL 😆

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  17. "More than reasonable", is my answer to the question you asked us not to answer (when do we ever listen?). Indeed you were positively reserved and politely restrained. Many would have been tempted to "re-boot" the offerer of a mere complimentary ticket somewhat literally (not me, of course, I am too meek for that, fortunately. I would certainly have requested my money back though, then added a claim for petrol expenses given that the problem was hardly unexpected by the cinema). Some businesses trteat the customers that they depend on very poorly.

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    1. By the way are you EVER Julie Andrews? I find the concept difficult to entertain.

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    2. I think some people think that’s the personal I cultivate and they couldn’t be more wrong

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    3. Mother Theresa after she had let herself binge for a few months on scotch eggs, perhaps. By the way, having just returned to an outpost of civilisation, of sorts, I found thoughts of you entering my mind in a specialist foodshop today when I viewed a display of six types of Scotch Eggs: Haggis; Black Pudding; Traditional; Beef and Chorizo; Hummus & Olive; Chickpea and Herb... (I moved away, to get you out of my mind, and only bought a bottle of beer).

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    4. I love he thought of scotch eggs and john gray being linked for ever

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    5. I am sure I am far from alone in being unable to look at one without immediately thinking of you. Not terribly romantic perhaps, but still an imprint on many minds.

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    6. Quite right. Whenever I hear the words Scotch Eggs, I immediately think of you, John. Some things just go together!🥚😋 xx

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  18. Gee John quietly assertive to right that is what they deserved I think they got of lightly perhaps they will be sure everythings in order before they sell more tickets.

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    1. When you re assertive you get labelled

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  19. I think you should have asked for petrol money as well! I once had a pair of trousers stolen in an hotel, and several other people had had money taken from their rooms. We gave the manager a hard time until he coughed up!

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  20. Who said you were always like Julie Andrews? Mary Poppins, maybe, but not Julie Andrews. Your tits are bigger than hers for a start.

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    Replies
    1. Sigh
      I’m happy with Tom’s comment
      Life at full circle x

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  21. You did good! I'm wondering who is going to work their magic to make sure they can show the film tonight. Their problems might not have even been resolved.

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  22. What a nuisance, and a waste of time! I think you handled the situation absolutely correctly. It wasn’t the fault of the ticket office person, but the ‘contract’ you’d entered into was not adhered to by them. You wouldn’t have bought tickets to a non-existent movie- they should have offered refunds immediately, and the recompense of free tickets for future use is reasonable under the circumstances. Good on you.

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  23. Good for you. You got your money back plus a ticket for another performance. It all seems fair and reasonable to me.

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  24. That reminds me, I went to the cinema one day months ago and there was a power failure so we were all given a free ticket and told to go home. I wonder if we can still use it

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  25. You have to stand up for what is right and you did the right thing ... Glad you got a refund! Sometimes you just have to speak up loud and clear without being a total asshole!

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  26. You were really disappointed - I would be, too. Something like that really drags me down.

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  27. As someone who very rarely visits a cinema, I would have been furious too!

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  28. I don't think being assertive, as long as you were quiet and polite, equates with not being a nice person. However the manager perhaps has no control over technical difficulties, so he was just a scapegoat for your disappointment.

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  29. Anonymous4:09 am

    I know you said not to answer the question, but no, you were not unreasonable. You brought up very good points, stood your ground, and got a refund. It's the least they could do for your time and wasted fuel for your car.

    Peggy

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  30. That is absolutely the way to complain - polite but firm and persevering. But so hard to do when rightfully very angry as I would have been. Not the manager's fault, but he is the representative of the company and this is probably why customer service is now nearly always hiding at the end of a phone or chat line.

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  31. Aw crap, sometimes we just can’t help ourselves. Honestly, I don’t think you were unreasonable... especially since the manager said this wasn’t a new problem. They really need to get the bugs worked out before they open to paying customers because you’re right, it can be a tremendous inconvenience. Had it been an unexpected power failure or the sudden death of an important piece of equipment, that would be different in my book. In your situation, I might have had something to say, as well. And then I’d feel guilty about it. Oh well.

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  32. There is a big difference between a complaint and and rant. A complaint addresses a difference of opinion, and this one was one the business owner needed to hear. (I actually am surprised that he had to be told the situation was unacceptable. A rant is something completely different: a loss of control, a venting, more about addressing your emotions than about addressing the problems. It sounds like you fit group number one. Good for you.

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  33. Anonymous9:55 am

    The manager is just doing his job, he doesn't own the cinema. But hey you got your money back - if this makes you feel great then good for you if that's your thing. No doubt the manager went home feeling crap.

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    1. 1. I was polite but assertive
      2. There was an existing problem that wasn't sorted and I was greatly.inconvenienced
      3 if you have a comment please have the courtesy to add your name
      4 I repeated several times I'm not an angel
      5 so fuck off

      Delete
    2. I love this response, John.

      Also, you're my hero. I so wish I could be assertive in standing up for my rights like you. Seriously.

      Delete
    3. If the manager went home feeling like crap, he needs a thicker skin.

      Delete
    4. Stubblejumpers Cafe3:29 am

      "So fuck off" ha! You made me laugh out loud in my king-size Saskatchewan bed.
      AND you were polite to the manager, you say? Then I take back my former suggestion that you had every right to be bitchy. You clearly weren't. -Kate

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    5. Bathtap9:10 am

      Why is it so important for a commenter to leave their name? People just put anything, not their name! I mean really, who has ever christened their baby Bathwater? Or The Weaver of Grass? Oh hello, what's your name? The Weaver of Grass Smith! Mrs. Bathwater Thompson!
      Ok if you really need a name here you are,
      Regards, Bathtap Johnson.

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    6. I can follow ,"nicknames " to their own blogs do I know who they are...anon commentators who have no websites can therefore hide behind their anonymity

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    7. Debbie5:20 pm

      There are several nicknames you can't follow anywhere, what about MarisAna, Flis,and Stubblejumpers café just to name a few. Just because someone writes a nickname it doesn't mean they have a blog. You haven't a clue who they are anymore than you know who Anonymous is.

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  34. Good for you speaking up.

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  35. No, you were not wrong. Especially since this wasn't the first time the problem has happened, it's not a couple minutes drive to get there, and you didn't get rude or obnoxious. A complementary ticket for later is nice but doesn't make up for the wasted gas and time. BTW - have you seen the Not Always Right forum? Great examples of what not do do as from both sides of the register, and a few other categories as well. I suspect after reading a few of those, you'll be quite pleased with your actions. I highly doubt even Julie Andrews lived up to her movie image all the time.

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  36. Ah, rats. I was hoping that you would have been able to see the film. I have heard interesting things about it and LOVE Jodie Comer in everything she is in.

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  37. Standing up for yourself does not mean you aren't nice. The manager should have given back everyone's money immediately in addition to providing free tickets.

    Love,
    Janie

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I love all comments Except abusive ones from arseholes