And I am all "active listened" out.
I have been non judgemental, balanced and incredibly objective
I have used open questions,
Utilised appropriate pauses and
Shown people respect, patience and time...
And on the way home I was cut up by a red Toyota driven by a ten year old youth at Rhuddlan Roundabout and yelled a lusty bellow of "WANKER!" Out of the Berlingo window as he weaved into the distance