Yesterday I received a letter from my pet insurers
It was one of those mass printed, faceless notes that was signed with an unreadable signature by someone who is simply called a "customer services director"
The content of the letter went something as follows
.............we are very sorry to learn of the distressing news that you no longer have your pet....At this very sad time we'd like to extend our heartfelt thoughts to you and can confirm that we have now cancelled this policy...............during this difficult period, you may find some comfort in calling our free bereavement counselling line. This is open 24 hours a day and manned by trained counsellors to give you the support you need throughout this time, whenever you need it................
I don't know quite how I feel about this.
A soulless letter with the content reminiscent of something The Samaritans would extol sticks in the throat just a little...and I find the thought of a "trained counsellor" sitting by the phone in the middle of the night waiting for a tearful phone call to be so sad on so many levels.
Now I am sure the "counsellors" are a selection of well meaning sweet people.
And I am sure in this age of "touchy feely" customer services, all the right words were being said.
But , to me, the most import thing that was missing from the end of the letterwas a name......a simple and personal name.........
|George being dragged around the neighbour's garden yesterday by Sarren the welsh terrier puppy|